At Zahvey, we want you to shop with confidence. If something isn’t right, our return and exchange policy is designed to be clear and hassle-free.
Returns Policy
Return Window
- Return requests must be raised within 2 days of delivery.
Return Conditions
- Items must be unused, unworn, and in original packaging with tags intact.
- An unboxing video is mandatory for claims related to missing or incorrect items.(The video must show the package being opened from a sealed condition.)
Non-Returnable Items
- Custom-made or personalized jewellery
- Clearance or sale items (as mentioned on the product page)
How to Initiate a Return
- Email us at houseofzahvey@gmail.com
- Mention your Order ID and registered contact number
- Share the reason for return along with clear images of the product
- Our team will guide you through the pickup process
Refund Policy
- Refunds are processed within 7–10 working days after product pickup and quality verification.
- Prepaid Orders: Refunded to the original payment method
- COD Orders: Refunded via UPI or bank transfer (details to be shared by the customer)
Exchange Policy (Within 10 Days of Delivery)
| Issue Faced | Exchange Resolution |
|---|---|
| Damaged Item | Exchange with same item |
| Wrong Item Received | Exchange with same item |
| Size Issue | Exchange with same variant |
- If the exact item is unavailable, we will offer a closest alternative or process a refund, as applicable.
How to Initiate an Exchange
- Email us at houseofzahvey@gmail.com
- Share your Order ID and contact details
- Mention the exchange reason
- Upload at least two clear images of the product
- Confirm the replacement preference (same item or size variant)
Need Help?
For any return, exchange, or refund queries, contact us at:
